FAQ's

Shopping FAQs

Can I cancel my order?
Yes, you can, as long as the item has not been shipped. If the order has already been sent we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center for return instructions. Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged, defective, or I just don't want?
If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges.NO returns for personalized items.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials. Do not destroy or discard original packing for 30 days. All personalized items are non-refundable!

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Will Helmet Skinz fit my helmet?
Helmet Skinz are a one size fits all helmet cover. They fit such helmets as Bell, Fox, HJC, Shoei, Arai... etc. If your helmet is a full face off-road helmet with chin gaurd and a visor it should fit fine. If you purchace a Helmet Skin and are not satisfied for any reason we will glady offer a refund as long as the helmet cover is not damaged in any way. Back to Top

Is it safe to use my credit card to order online at your website?
Our secure checkout page uses the latest encryption technology to ensure all private information is secure. We do not sell any information to other companies for marketing purposes.

You can also order by phone by calling toll free at 1-800-846-3672 between 9:00 am to 5:00 pm eastern standard time. Back to Top

Shipping FAQs

Can I have an order shipped to my P.O. Box?
Yes. Since we use USPS Priority shipping we can ship to a P.O. Box address. Back to Top

Can I ship my order to a different address?
Yes! When you are at the secure checkout page there is a ship to address option if you wish to ship it somewhere other than your home address. Back to Top

How are shipping charges calculated?
Shipping is only $5.00 per order! Even if you order 2 or 3 Helmet Skinz and some stickers etc. your shipping is still $5.00. This price applies to United States and Canada. ALL other international orders cost only $10.00 in shipping no matter how much you order! We ship to ANY country! We do not believe in making a profit by overcharging you shipping like many companies do. In fact we cover some of the shipping charges ourselves!

If you need overnight or some other upgraded shipping please contact us toll free at 1-800-846-3672 and we will gladly quote you a shipping price. Back to Top